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- Sun X4170 Datasheet

- Vintcom X4170

Careers

 

- Sales Account Executive

- Technical Consultant

- System Engineer

Vintcom Technology Co.,Ltd.

159 /21 Serm-Mit Tower, Unit 1401, 14th Floor, Sukhumvit 21 Road,North-Klongtoey Sub-District,
Wattana District, Bangkok 10110

Office : +662 661 7979

Fax : +662 661 7969

E-mail : marketing@vintcom.co.th

Services

Support Services

SunSpectrum Support Elements
ACCOUNT MANAGEMENT SERVICE1
Platinum
Gold
Silver
Bronze
SKILLS ASSESSMENT – Sun evaluates the skills of up to twenty of your technical personnel, then provides feedback and training recommendations.

SKILLS ANALYSIS AND EMPLOYEE DEVELOPMENT PLANNING – Sun provides services that augment our skills assessment such as personalized job role definitions, individual learning paths, and guidance on testing and certification.
SYSTEM CHECKS – Sun provides a quarterly snapshot of critical system statistics to assist with maintenance planning.
ACCOUNT PLANNING, MANAGEMENT AND REVIEWS – Sun develops an Account Support Plan outlining your unique support requirements. We regularly review progress against the plan, discuss open issues and plan for any upcoming events and projects.

SYSTEM MONITORING
Platinum
Gold
Silver
Bronze
  • ASSET REPORTING & SELF MONITORING – Web-based assest reporting and basic self-monitoring tools assist in the management of Sun servers and Sun storage systems.
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    TECHNICAL SUPPORT & HARDWARE SERVICE
    Platinum
    Gold
    Silver
    Bronze
  • INTERPERABILITY SUPPORT2 – Sun’s cooperative vendor support programs that enable Sun to work in tandem with leading technology vendors to isolate and resolve problems quickly and effectively, without vendor finger pointing.

  • MISSION-CRITICAL ESCALATION SUPPORT – For priority 1 problems, assistance will be provided according to a mission-critical support process.

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  • SYSTEM ACTIVITY LOG – Sun records on-site service activities in a system activity log.

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  • ON-SITE HARDWARE SERVICE - Sun dispatches a highly trained field technician to your site in accordance with contracted support coverage and response time commitments.

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  • CUSTOMER DEFINED PRIORITY – You assign a priority code to each support request, which dictates Sun’s response time.

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  • REPLACEMENT PARTS – Sun users only original equipment manufacturer (OEM) replacement parts stocked at hundreds of global stockinglocations.

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  • FIELD CHANGE ORDERS – Sun notifies you of periodic internal system modifications and/or system change recommendations.

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  • ONLINE AND TELEPHONE TECHNICAL SUPPORT3 Sun’s worldwide Solution Centers are staffed by experienced support engineers ready to field support calls and online requests 24 hours a day, 7 days a week. Coverage hours vary by program level.

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  • REMOTE DIAGNOSTIC ANALYSIS – Upon request, Sun engineers can perform remote diagnostics and troubleshooting.

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    ONLINE RESOURCES
    Platinum
    Gold
    Silver
    Bronze
  • ONLINE SUPPORT CENTER – Expanded access to the Sun Online Support Center, the single access point for online support services. Includes service request tracking, support contract maintenance, software downloads, and other Web-based service.

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  • SUNSOLVESM ONLINE – Access to patches, technical solutions and proactive notification services only available to SunSpectrum customers in Sun’s online technical knowledgedatabase.

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    SOFTWARE
    Platinum
    Gold
    Silver
    Bronze
  • SOLARIS? OPERATING SYSTEM (OS) RELEASES – Periodic delivery of Solaris OS major and minor releases.

  • BUNDLED & EMBEDDED SOFTWARE – Technical support and new software releases for select Sun supported software that is bundled with or embedded in covered systems.

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  • SOFTWARE PATCH ACCESS – Download patches for the Solaris OS and other Sun supported software.

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  • SUNSPECTRUM INFOEXPRESS? NEWSLETTER – Periodic newsletters from Sun containing information on support and upcoming software releases.

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    get more detail from Sun


     
     

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